Customer Service Expert - Remote Job at YO AI Labs, Atlanta, GA

  • YO AI Labs
  • Atlanta, GA

Job Description

Job Description

Job Description

Customer Service Expert – Phone Support (LATAM)

Role Type: Contractor
Location: Remote, LATAM
Schedule: 4 × 5-hour shifts/week, up to 20 hours/week

Role Overview

micro1 is engaging Customer Service Experts to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.

Scope of Work
  • Make and receive calls on behalf of customers.
  • Handle appointments, reservations, scheduling, and confirmations.
  • Communicate clearly with US-based businesses.
  • Navigate phone menus and call-center systems.
  • Document call outcomes accurately and confidentially.
  • Manage consecutive calls while maintaining service quality.
Required Skills
  • Phone Calls
  • English Communication
  • Customer Service
  • Scheduling
  • Appointment Handling
  • CAPTCHA
  • Attention to Detail
Preferred Qualifications
  • Phone-based customer service or virtual assistance experience.
  • Fluent, clear spoken English.
  • Comfortable with outbound calls and automated phone systems.
  • Reliable internet, quiet workspace, and quality headset.
  • Able to work independently and meet shift requirements.

Job Tags

For contractors, Shift work

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