Leading a team of Customer Success Specialists, the full-time Customer Success Supervisor will provide operational oversight and escalation support while ensuring exceptional multi-channel customer service in a fully remote environment. Key Responsibilities Lead and support Customer Success Specialists in delivering outstanding service across various channels, acting as the senior escalation point for complex issues Manage stakeholder relationships and drive resolution for escalated concerns, while monitoring performance metrics to identify opportunities for continuous improvement Provide coaching and development to team members, fostering a collaborative and customer-focused team culture Required Qualifications Minimum 24 months' experience in a Contact Center, Customer Success, or operational support environment Proven experience in managing complex escalations and stakeholder inquiries Familiarity with customer relationship management (CRM) platforms, preferably Salesforce Strong analytical skills and the ability to balance customer, commercial, and operational outcomes Demonstrated ability to coach and mentor others effectively
Our client, EPC global leader, is seeking a Timekeeper to support the on-site payroll department. They are responsible for the daily reconciliation of timecards, monitoring clock alleys, recording call-ins, and managing infraction databases for craft hourly and subcontract...
...Job Description Job Description Assignment description: Field Force Merchandising is currently seeking part time retail service merchandisers to maintain GREETING CARD displays once per month at Staples. Pay rate $20 per hour HIRING ASAP This is an Independent...
...to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule... ...of time Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed...
...and people who call Western Pennsylvania home, and for future generations.We are seeking an individual to fill the position of Forestry Technician for the Community Greening department. The Forestry Technician supports the implementation of WPCs community forestry...
Premier Transportation is seeking CDL Lease Purchase/Owner Operator Drivers to support our Transportation & Logistics operations. As an independent contractor, youll haul freight for a stable, solution-driven carrier using state-of-the-art technology and dedicated support...