Job Description

:

Job Title: Network Support Analyst (Onsite)

Location: Atlanta, GA

Duration: 6+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Client: State of Georgia

Interview Type: Webcam OR InPerson

Description:

SkillRequired /DesiredAmountof ExperienceA+ and Net+ Certification or equivalent required.Required3YearsExperience using a Ticketing systemNice to have3YearsExperience providing support via remote toolsHighly desired3YearsExperience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.Highly desired3YearsUnder general supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.

There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position.

Admin Level II Responsibilities and Duties:

•Install and configure hardware and software•Respond to tickets in accordance with SLA guidelines•Record, track, and document the help desk request problem solving process including actions takenthrough to the final resolution•Respond in timely manner to requests and issues•Repair and replace equipment as needed•Provide onsite and remote support to end users•Assist in AV setups as needed for meetings•Responsible for troubleshooting o365 and submitting tickets to DPH through portal•Assist new hire training for basic IT needs.•Set up new workstations for users (deploying equipment, checking over account setups).•Heavy use of Windows and Mac OS devices•Ability to work in Active Directory•Understanding of Cisco Meraki•Assist network engineers with the installation, configuration and ongoing support of software , computersand applications Installation for various computer applications and programs.•Create and update documentation•Create documentation for staff for training purposes•Resolve Tier 1 support tickets•Ability to interact effectively and professionally, and provide exceptional service, both internally andexternally always advanced experience and knowledge of working with the Microsoft 365 Platform,including Azure Active Directory and SharePoint administration•Driver's license

Minimal Requirements:

•Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,or three plus years tech. support experience.•A+ and Net+ Certification or equivalent required.

Preferred Requirements: Experience using a Ticketing systemExperience providing support via remote toolsExperience handling Technical Service TicketsProfessional IT Certifications.Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Required/Desired Skills

A+ and Net+ Certification or equivalent required.

3YearsExperience using a Ticketing systemNice to have

3YearsExperience providing support via remote toolsHighly desired

3YearsExperience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.Highly desired3Years

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Atlanta, GA (Required)

Ability to Relocate:

• Atlanta, GA: Relocate before starting work (Required)

Work Location: In person

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